Free local delivery on all orders over R1000

Terms & Conditions

By using the online design and print facilities of Oliva you agree to the terms of service as set out below.

  1. All quotations and estimates hold a 14 day validity period, a revised quotation will be done and should it not be accepted Oliva reserves the right to cancel the order and refund the customer.
  2. Any specific turnaround time advertised is indicative, more accurate times must be confirmed upon confirmation of order.
  3. Whilst all efforts are made to ensure colour are accurate as possible, various factors may cause variation including and not limited to material type, artwork design and format and print process and colour displayed on a computer screen are more often than not slightly different to the final printed product.
  4. Free delivery on orders over R1000 are limited to Port Elizabeth only. All outlying areas in the Eastern Cape or the rest of South Africa are subject to a delivery fee which will be automatically estimated by on confirmation of online order.
  5. Standard turn around time is 48 hours on common jobs which does not include delivery. Delivery should take an additional day or two depending on your location.
  6. It is the customers duty to check the good on arrival and should they be damaged the parcel should be refused and returned to the courier and make a clear note that it has been damaged. Oliva shall not take responsibility for damaged goods that were not indicated by the customer on arrival.
  7. Oliva shall not be held responsible for any delay in delivery incured by the courier. Allowance should be given in case of unforeseen circumstances on the courier’s behalf.
  8. All orders are only processed once a deposit or full payment has been received and deposits are non-refundable. Oliva will use discretion as to how much will be refunded beased on how much time and resources were already spent on the job.
  9. Customers take full resposibility to check details or proofs before uploading or emailing them to Oliva. Should Oliva design the artwork, we will send the customer a proof which s/he will check and confirm whether we may proceed with printing. All content on artwork including colour, text, shapes etc will be the responsibility of the customer.
  10. Prices advertised on the website does not include design fees.
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