Refund and Returns Policy
Welcome to Oliva Design and Print, your trusted printing partner. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Website Usage
1.1. The content on the Oliva Design and Print website is for general information and promotional purposes. It is subject to change without prior notice.
1.2. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
1.3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
1.4. This website contains material that is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
2. Shipping Policy
2.1. Oliva Design and Print offers shipping services for orders placed on our website.
2.2. Shipping costs will be calculated and displayed at the time of checkout based on the shipping address and order details.
2.3. We strive to process and ship orders promptly. However, please allow for reasonable processing and delivery times, which may vary based on the product and location.
2.4. Oliva Design and Print is not responsible for any delays or damages caused during transit by the shipping carrier. We will assist in addressing any issues with the carrier to the best of our ability.
2.5. In the event that a shipment is lost or damaged during transit, please contact our customer support team within [number of days] from the expected delivery date, so we can initiate a claim and resolve the issue.
3. Refunds and Returns
3.1. At Oliva Design and Print, we strive to deliver top-quality products and services. If you are not entirely satisfied with your purchase, we offer a [number of days]-day refund or exchange policy, subject to the terms and conditions outlined below.
3.2. To be eligible for a refund or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.
3.3. Refunds will be issued to the original payment method used for the purchase, and the amount refunded will exclude any shipping charges.
3.4. Customized or personalized products are non-refundable unless they arrive damaged or defective. In such cases, please contact our customer support team within [number of days] of receiving the product for assistance.
3.5. Oliva Design and Print reserves the right to refuse a refund or exchange if the returned product does not meet the above criteria.
4. Acceptable Use
4.1. When using Oliva Design and Print’s website and services, you agree not to:
4.1.1. Use the website in any way that may cause damage, interruption, or impairment of the site’s performance or accessibility.
4.1.2. Engage in any fraudulent, unlawful, or unauthorized activities.
4.1.3. Attempt to gain unauthorized access to our website, server, or any data or information related to our services.
5. Intellectual Property
5.1. All intellectual property rights, including copyrights, trademarks, and patents, associated with Oliva Design and Print’s website and services, belong to Oliva Design and Print or its licensors.
5.2. You may not use, reproduce, or distribute any content from our website without obtaining prior written permission from Oliva Design and Print.
6. Amendments to Terms and Conditions
6.1. Oliva Design and Print may update or modify these terms and conditions from time to time without prior notice.
6.2. Any changes to the terms and conditions will be effective immediately upon posting on this page.
6.3. Your continued use of the website and services after any changes will signify your acceptance of the updated terms and conditions.
By using Oliva Design and Print’s website and services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above. If you have any questions or concerns, please contact our customer support team for further assistance.